Support

This is the official support page of Pixel Illustrations Technology Co., Limited, the publisher and operator of our games. Development and technical support are provided by our affiliate Xiamen Pixel Party Network Technology Co., Ltd. (厦门像素派对网络科技有限公司).

Email us tarawestover35@gmail.com We aim to reply within 2 business days. Phone +86 15606075049 Monday–Friday, 10:00–18:00 (UTC+8)

Company information

Developer

厦门像素派对网络科技有限公司

Xiamen Pixel Party Network Technology Co., Ltd.

Unified Social Credit Code: 91350200MA8UQNAFXU

Registered Address: Room 508-5-1, No. 30 Guanri Road, Phase II, Software Park, Torch Hi-Tech Zone, Xiamen, Fujian, China

Publisher (Global)

Pixel Illustrations Technology Co., Limited

Business Registration No.: 73990703-000-04-26-8

Registered Office: Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong

Frequently asked questions

The game crashes, freezes or will not open

Please make sure your device is updated and has some free storage. Try closing background apps, restarting the game, or reinstalling it from the store. If the problem continues, email us the name of the game, your device model and what happened, and we will look into it.

An advertisement failed to load

This usually means there was no ad available at that moment or the connection was unstable. Check your network and try again shortly; occasional no-fill is normal and does not affect the game.

How do I turn off personalized ads?

On Android, open Settings → Google → Ads, and enable "Opt out of Ads Personalization" (or reset your advertising ID). You can also manage tracking in your device's privacy settings.

How can I request deletion of my data?

Uninstalling the game stops further data collection. To request deletion of data already collected, email us at tarawestover35@gmail.com and tell us which game it concerns; we will handle it within the period required by law.

Questions about a child's data

Parents can contact us to review or delete their child's information or to refuse further collection. Please see the Children section of our Privacy Policy for details.